Drop&Swap: Prepare for the Unexpected

Every driver, dispatcher and carrier manager knows the havoc that a sudden snowstorm, transmission trouble or illness can cause with the best planned schedules and routes. And they also know that it doesn't matter to customers—a late delivery is a late delivery, regardless of the reason

Manhattan Associates' Drop&Swap® prepares you to make the best of unexpected situations. With Drop&Swap you can consider all potential drivers and loads—both dispatched and available—and evaluate each scenario to find the optimal swap for a troubled truck or incapacitated driver. Once you've identified the best substitutions, you can communicate new routes and ETAs to the affected drivers through mobile communications. In addition, sophisticated monitoring features allow you to see what's happening with your fleet and receive alerts so you can keep small glitches from becoming customer service crises.

Among its many benefits, Drop&Swap:

• Helps you avoid late pickups and deliveries
• Identifies potential pickup and delivery failures and sends alerts
• Calculates the impact of both time and distance on swapped drivers
• Returns drivers home at the lowest cost
• Eases the challenges of meeting last-minute customer demand

Get the Best Results from Your Entire Network

Drop&Swap works with all the components of Manhattan's Carrier Management solutions to give you all the tools you need to optimize performance of your entire fleet:

• Driver&Load®: Match specific drivers to the best possible load combinations across your global network. Update driver-to-load combinations in real time.
• Fuel&Route®: Determine optimal routing and fuel recommendations while balancing driver requests and preferences. Reduce out-of-route miles and costs for fuel, taxes and tolls.
• Load Analyzer: Respond to load requests, solicit freight in markets with surplus capacity and create the optimal repositioning plan in anticipation of demand.
• Profit Analyzer: Assess the long-term value of each shipper, each lane and each shipment in your freight network. Capture and optimize the key factors affecting profitability, including freight revenues, network balance, driver utilization, fixed equipment costs, overhead allocation, deadhead and dwell time.

Contact Information: To learn more about Manhattan Associates' supply chain solutions, simply complete the information request form, and we will contact you. For North & South America, call +1 877.596.9208 or e-mail info_americas@manh.com. For global inquiries, call +44 (0)1344 318000 or e-mail info_global@manh.com.